Support
Set up, test, and get help.
Quick start
- Charge the device fully before the first trip.
- Hold the top-right key to power on.
- Check that the satellite service is active.
- In open sky, send one test message and check it arrives.
Satellite connection
Stand under open sky and face the device towards the equator. Hold it still while it connects. One message carries up to 200 bytes of text.
Sending SOS correctly
Press the bottom-right and bottom-left keys together. Hold 8 seconds, then 8 seconds more, then confirm on the screen. Keep the device on and under open sky until you get a reply.
Hotspot page
Long-press the top-left key to turn on Wi-Fi. Join the keliyes network on your phone. The local page opens by itself, with messages, SOS and GEROS.
Charging and ports
USB-C1 gives up to 100W and also charges the device. USB-C2 gives up to 60W, USB-A up to 22.5W. Charge the device between 0℃ and 50℃.
Heating
Press top-left and bottom-right together to turn on the heater. It holds 50℃ for up to 10 hours on a full charge. Move it away if it feels too hot.
Key map
| Key | Short press | Long press |
|---|---|---|
| Top-left | Page up | Wi-Fi on / off |
| Bottom-left | Page down | Satellite on / off |
| Top-right | Screen on / off | Power on / off |
| Bottom-right | Back | 4G on / off |
| Combination | Action |
|---|---|
| Top-left + bottom-right | Heat on |
| Bottom-left + bottom-right | SOS (hold 8 s, then 8 s more, then confirm) |
Questions
Do I need a phone to use it?
For SOS, no. The device sends SOS from its own keys and shows rescue progress on its screen. For regular messages and GEROS, use the app or the hotspot page on your phone.
Do I need to install the app?
No. Join the keliyes Wi-Fi and a local web page opens with messages, SOS and GEROS. The app gives the same functions in a dedicated interface.
What happens after I send SOS?
GEROS takes the request and coordinates your emergency contacts, local rescue organisations and local police. You see four stages: the team agrees to help, is ready to depart, is on the way, and the rescue is complete.
How is a message counted?
One message is up to 200 bytes of text. Each new device includes 20 free messages valid for 1 year. Plans add more.
Where does satellite messaging work?
In the 43 countries on the coverage page. Check your destination before you go.
Which version should I choose?
Choose by the lowest temperature you expect. Standard works from -10℃ to 45℃. Ultra-low temperature works from -40℃ to 80℃. Everything else is the same.
How do I contact keliyes?
Email cop@keliyes.com, or WhatsApp +86 135 2276 2252 for a quick question. For warranty, put "Warranty" and your serial number in the email subject.
Contact
Email us at cop@keliyes.com
- Email cop@keliyes.com For warranty, privacy and anything that needs a written record.
- WhatsApp +86 135 2276 2252 For quick questions.